1kgame Privacy Policy

1. Who We Are and How to Contact Us

1kgame operates an online casino and sports betting platform primarily serving English-speaking players in Pakistan. As the data controller for personal information collected through 1kgame.org, we are responsible for determining the purposes and means by which your personal data is processed.

For any privacy-related enquiries — including exercising your data rights described in Section 11 — please contact us at: [email protected] (plain text address; do not click). We aim to respond to all data-related requests within 30 days of receipt.

2. Personal Data We Collect

1kgame collects personal data through the following channels: account registration, KYC verification, deposits and withdrawals, platform usage, and direct communications with our support team.

Registration Data: When you create a 1kgame account, we collect your email address, chosen password (stored as a hashed value — never in plain text), and confirmation that you are 18 or over.

KYC Verification Data: Prior to processing any withdrawal, we are required to verify your identity. This involves collection of your full legal name, date of birth, residential address, and a copy of your CNIC (Computerised National Identity Card). In some cases, additional documentation such as a utility bill may be requested as proof of address.

Financial Data: We collect details of your deposits and withdrawals, including payment method type, transaction references, and PKR amounts. We do not store full payment card numbers; card processing is handled by PCI-DSS compliant third-party payment processors.

Technical Data: When you access 1kgame, we automatically collect your IP address, device type, browser type and version, operating system, referring URL, pages visited, and session timestamps. This data is used for platform security, fraud detection, and aggregate analytics.

Gameplay Data: We maintain records of your wagers, game history, wins and losses, and bonus redemptions. This data is necessary for account management, dispute resolution, and responsible gaming monitoring.

Communications Data: Any correspondence you send to 1kgame support — whether by email or live chat — is retained to assist with ongoing support and for quality assurance purposes.

3. How We Use Your Personal Data

1kgame uses the personal data we collect for the following purposes:

• To create and maintain your 1kgame account and provide access to all platform services;
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and USDT TRC20;
• To verify your identity and age (18+) in compliance with our KYC obligations;
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform;
• To monitor gameplay patterns and intervene proactively where responsible gaming concerns arise;
• To send you transactional communications (deposit confirmations, withdrawal notifications, security alerts) relating to your account;
• To send you promotional communications about 1kgame offers, where you have opted in or where we have a legitimate interest;
• To improve the platform through aggregate, anonymised analytics on how players navigate and use 1kgame;
• To comply with applicable legal, regulatory, and audit obligations.

4. Legal Basis for Processing

1kgame processes your personal data on the following legal bases:

Contract Performance: Processing your registration data, KYC information, and financial transaction records is necessary for 1kgame to perform its contractual obligations to you as an account holder.

Legal Obligation: Identity verification (CNIC-based KYC), anti-money-laundering checks, and record-keeping obligations require us to process certain personal data to comply with applicable law.

Legitimate Interests: Fraud detection, platform security, responsible gaming monitoring, and aggregate product analytics are conducted on the basis of 1kgame's legitimate business interests, provided these do not override your fundamental rights.

Consent: Where we send marketing communications or deploy non-essential cookies, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Third Parties

1kgame does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, and USDT wallet infrastructure providers receive the minimum data necessary to process your transactions;
• Game providers: Licensed game studios may receive anonymised session identifiers necessary to serve game content, but not your name, CNIC, or financial details;
• Identity verification services: Third-party KYC technology providers may process your CNIC data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory demand, 1kgame will disclose personal data to the relevant authority;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 1kgame business, your data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third parties who process data on behalf of 1kgame are required to do so under written data processing agreements that restrict their use of your data to the specified purpose.

6. Payment Data & PKR Transactions

All deposits and withdrawals on 1kgame are denominated in Pakistani Rupees (PKR). When you make a deposit via JazzCash or Easypaisa, the transaction reference and mobile wallet details are processed by the respective payment provider. 1kgame receives confirmation of successful payment and the PKR amount — not your full mobile banking credentials.

For card payments via Visa or Mastercard, full card numbers are not stored on 1kgame's servers. Card details are handled exclusively by our PCI-DSS compliant payment gateway partner. 1kgame retains only a tokenised reference sufficient to process refunds where required.

Withdrawals are processed only to payment methods associated with your verified identity. This is a fraud prevention measure and cannot be overridden. Third-party withdrawals are not permitted under any circumstances.

7. KYC Verification & CNIC Data

CNIC-based identity verification is mandatory before any withdrawal from a 1kgame account is processed. This requirement applies to all accounts without exception and exists to verify your age (18+) and identity, and to comply with anti-money-laundering obligations.

Your CNIC document image is stored securely using encryption at rest. Access is restricted to authorised compliance personnel. CNIC data is not used for any purpose other than identity and age verification and legal compliance. It is not shared with game providers, marketing partners, or any other third party except as required by law.

Verified KYC data is retained for the period required by applicable anti-money-laundering regulations, typically a minimum of five years from account closure.

8. Cookies and Tracking Technologies

1kgame uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform effectively. The types of cookies we use include:

• Strictly Necessary Cookies: Session management, authentication, and security cookies that are essential for the platform to function. These cannot be disabled without affecting the core functionality of 1kgame;
• Functional Cookies: Cookies that remember your preferences, such as language settings and logged-in state between visits;
• Analytics Cookies: Aggregate, anonymised data on how players navigate 1kgame, used to improve the platform. Individual users are not identifiable in analytics reports.

1kgame does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your 1kgame account.

9. Data Retention

1kgame retains personal data for as long as is necessary for the purpose for which it was collected, and in accordance with applicable legal obligations. Specific retention periods include:

• Account and gameplay records: retained for the duration of your account and for a minimum of five years following account closure, for dispute resolution and legal compliance;
• Financial transaction records: retained for a minimum of five years following the transaction date for anti-money-laundering audit purposes;
• KYC documentation: retained for a minimum of five years following account closure or as required by applicable law;
• Support correspondence: retained for a minimum of two years from the date of the last communication.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised.

10. Data Security

1kgame implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit; encryption at rest for sensitive data including KYC documents; access controls and role-based permissions for 1kgame staff; regular security audits and vulnerability assessments; and multi-factor authentication options for player accounts.

Notwithstanding these measures, no data transmission over the internet or storage system is completely secure. 1kgame cannot guarantee absolute security of your data and encourages you to enable 2FA on your account and use a strong, unique password for your 1kgame login.

In the event of a data breach that is likely to affect your rights, 1kgame will notify affected account holders and relevant authorities in accordance with applicable legal requirements.

11. Your Rights Over Your Personal Data

Subject to applicable law and certain exemptions, you have the following rights in relation to the personal data 1kgame holds about you:

• Right of Access: You may request a copy of the personal data 1kgame holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to Object: You may object to processing based on legitimate interests, including for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact: [email protected] (plain text — do not click). We will respond within 30 days. Identity verification may be required before we can action your request.

12. Children's Privacy

The 1kgame platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that an account has been registered by or on behalf of a minor, we will immediately close the account, void any balances, and securely delete all associated personal data. If you believe a minor has registered on 1kgame, please notify us immediately at [email protected].

13. Third-Party Links

The 1kgame platform does not contain links to external third-party websites. This Privacy Policy applies exclusively to the 1kgame platform at 1kgame.org. 1kgame is not responsible for the privacy practices of any third-party payment processors or service providers, each of whom operates under their own privacy policies.

14. Changes to This Privacy Policy

1kgame may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. The date of the most recent revision is displayed at the top of this page. We will notify registered account holders of material changes by email or via a prominent notice on the platform before the changes take effect. Continued use of the 1kgame platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms.

15. Contact

For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact 1kgame at: [email protected] (this is a plain text address; it is not a clickable link). Please include "Privacy" in your subject line to ensure your message is directed to the correct team. We aim to respond to all enquiries within 30 days.